Crisis and problem situations
9. Aftercare for people who have experienced a crisis
If you encounter a person or group that has experienced a sudden shocking event, follow these steps:
1. Do not leave
anyone alone.
2. Find a quiet
spot where you can sit down together.
3. Give the
person(s) in crisis some space to talk, and listen to them without
interrupting.
4. Remain calm.
Calm presence in itself often helps a lot.
5. Accept any
reactions (crying, silence, etc.).
6. Ask what kind
of help the people who have experienced the crisis wish to receive and guide
them to the right parties.